American Express is seeking a Director to lead organizational change management and communications to deliver data products that fuel business growth and unlock value, while shaping robust data management strategies and governance solutions.
Requirements
- Experience in program management for cross-functional initiatives in large (e.g., Fortune 500) organizations
- Experience with stakeholder management and gaining consensus across various stakeholders
- Experience gained at large US and / or global financial institutions; experience with and / or exposure to data management and governance is a plus
- Comfortable operating in an environment with ambiguity, using structure, influence, and prioritization to keep the work and team on track
- Experience managing critical and time-sensitive deliverables
- Detail oriented with a high degree of personal accountability; strong self-starter with an ability to autonomously multi-task and meet competing deadlines
Responsibilities
- Change Impacts and Adoption Measurement: Partner cross-functionally and Enterprise-wide to identify, assess and prioritize people, process, and technology changes due to the ongoing data management and governance transformation; define the KPIs and success metrics to measure adoption progress
- Stakeholder Analysis and Engagement: Identify affected stakeholders across the Enterprise, and determine their needs from an organizational change standpoint; strategize engagement tactics to bring stakeholders along the data transformation journey
- Organizational Change Strategies and Planning: Design leading practice strategies to achieve adoption objectives and regularly obtain feedback for ongoing iteration; create and implement the data organizational change roadmap while accounting for other Enterprise priorities / dependencies
- Communications Strategies and Planning: Articulate the value proposition of the data transformation work underway; bring benefits of the transformation to life for Enterprise stakeholders; create a comprehensive plan in partnership with Enterprise stakeholders that outlines the right channels, audiences, and timing for delivery
- Culture Change Strategies: Identify the long-term behavior and mindset shifts required to enable a culture of data stewardship and data risk management
Other
- 8+ years of experience in a leadership role focused on organizational change management and communications
- Bachelor's Degree
- Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience
- Proven experience building and leading diverse, geographically dispersed, high-performing teams; extensive experience and success as a leader of leaders
- Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
