ServiceTitan needs to develop insightful and in-depth reporting to understand what parts of their product are making customers successful and what parts need improvement, and to set a product analytics agenda that will shape the strategy of the company.
Requirements
- Tableau expertise
- SQL expertise and previous experience with data warehouses (Snowflake preferred)
- Experience using clickstream data to make key product decisions
- Experience rolling out GenAI-focused analytics tools to enable self service for simple questions
- Experience with FullStory (preferred)
- Experience in python (data manipulation) (preferred)
- Experience with anti-fraud efforts within a SaaS product (preferred)
Responsibilities
- Manage a quickly growing team of 19, including multiple people managers
- As a leader, you will work with C-Suite/VP level stakeholders to set roadmaps for your team and influence the company’s product roadmap and overall strategy
- As a manager/doer, you will be responsible for reviewing key deliverables to ensure quality and doing ad-hoc analyses when they are particularly complex and important
- Creatively answer questions nobody is asking but that help us improve how we run our business
- Create KPIs that measure the health of our product and its impact on our customers
- Assist the sales and marketing teams in creating product impact claims for major deals
- Set a technical strategy for your team that uses the latest technologies while appropriately balancing immediate execution with long term vision
Other
- Must have experience leading people managers in product analytics functions of at least 15 people for 3+ years
- Bachelor degree in a business or quantitative field
- Comfortable with tight deadlines in a high-growth environment; Ability to prioritize projects based on ROI and timing in the presence of ambiguity
- Excellent written, verbal and presentation skills that allow you to directly communicate with VP+ product managers/engineering leadership
- Proven track record of growing leaders within their team, giving autonomy to high performing leaders, and maintaining a high bar for performance
