Increase the giving rate as a percentage of GDP from 2% to 3% by 2033 by strengthening trust in the sector and accelerating growth in the social good industry
Requirements
- 8–10+ years in product design/UX (or equivalent experience), including 4–6+ years leading multidisciplinary design and research teams
- Proven success leading end‑to‑end product design and UX research for complex B2B SaaS or platform products
- Data‑driven: sets success metrics, instruments analytics, runs and interprets experiments (e.g., A/B), and combines quantitative and qualitative evidence to guide decisions and show impact
- Deep competence in core design skills (information architecture, interaction design, prototyping, visual communication) and in applying research to guide solutions
- Strong grasp of accessibility standards (WCAG) and inclusive design; experience running accessible research and reviews
- Portfolio of shipped, high‑quality product work illustrating the systems, process, and research and data behind it
- Experience with experimentation (A/B testing), analytics, and instrumentation for UX metrics
Responsibilities
- Act as a player‑coach: balance strategic leadership with sleeves‑up execution on high‑impact projects
- Drive end‑to‑end design and research strategy aligned to business goals, product outcomes, and customer value
- Champion accessibility (WCAG 2.x/3.0) and inclusive design principles; embed accessibility into specs, research, reviews, and QA
- Establish clear quality bars and design standards; scale excellence through design systems, guidelines, and reusable patterns
- Integrate qualitative and quantitative research into product decisions so insights are timely, rigorous, and actionable
- Use AI tools (e.g., ChatGPT, V0, Lovable) to improve workflows, accelerate iteration, and enhance collaboration
- Define and track UX health metrics (adoption, task success, time‑to‑value, NPS/CSAT, accessibility scores) to measure impact
Other
- Manage, support, and grow a high‑performing team of designers and researchers working across multiple products
- Develop talent—hire, onboard, mentor, and create growth pathways; foster a culture of learning, feedback, and psychological safety
- Provide empathetic leadership to union and non-union employees, navigating their distinct needs with fairness, respect, and a commitment to fostering trust and collaboration
- Clear, persuasive communicator comfortable presenting to executives and influencing cross‑functional decisions
- Bachelor's degree or equivalent experience (note: not explicitly mentioned but implied as a general requirement)
