Bonterra aims to increase the giving rate as a percentage of GDP from 2% to 3% by 2033, requiring enhanced technology and expertise to strengthen trust in the social good sector and accelerate growth.
Requirements
- 8–10+ years in product design/UX (or equivalent experience), including 4–6+ years leading multidisciplinary design and research teams; experience leading managers is a plus.
- Proven success leading end‑to‑end product design and UX research for complex B2B SaaS or platform products.
- Data-driven: sets success metrics, instruments analytics, runs and interprets experiments (e.g., A/B), and combines quantitative and qualitative evidence to guide decisions and show impact.
- Consistent record of delivering results—setting clear goals, using data to make decisions, and showing measurable user and business impact.
- Deep competence in core design skills (information architecture, interaction design, prototyping, visual communication) and in applying research to guide solutions.
- Strong grasp of accessibility standards (WCAG) and inclusive design; experience running accessible research and reviews.
- Portfolio of shipped, high‑quality product work illustrating the systems, process, and research and data behind it.
Responsibilities
- Act as a player-coach: balance strategic leadership with sleeves-up execution on high-impact projects.
- Manage, support, and grow a high-performing team of designers and researchers working across multiple products.
- Drive end-to-end design and research strategy aligned to business goals, product outcomes, and customer value.
- Champion accessibility (WCAG 2.x/3.0) and inclusive design principles; embed accessibility into specs, research, reviews, and QA.
- Establish clear quality bars and design standards; scale excellence through design systems, guidelines, and reusable patterns.
- Integrate qualitative and quantitative research into product decisions so insights are timely, rigorous, and actionable.
- Partner with Product, Engineering, Data, and GTM to define strategy, shape roadmaps, and deliver outcomes.
Other
- Provide empathetic leadership to union and non-union employees, navigating their distinct needs with fairness, respect, and a commitment to fostering trust and collaboration.
- You blend strategic vision with strong craft and people leadership.
- You thrive in complex, multi‑product environments and care deeply about building inclusive experiences that scale.
- Clear, persuasive communicator comfortable presenting to executives and influencing cross‑functional decisions.
- At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.
