ServiceNow aims to transform how people work by delivering innovative AI-enhanced technology to large organizations, connecting people, systems, and processes to enable smarter, faster, and better ways of working.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Enterprise product design experience
- Demonstrated experience in defining and/or working with robust design systems
- At least 8 years of visual and interaction design, with 5 years of Experience Design or equivalent.
- Expert with Sketch, Photoshop, or other design tools
- Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools
- Ability to understand and distill complex problems into clean solutions.
Responsibilities
- Work collaboratively with our Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world
- Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology
- Oversee a portfolio of products, while acting as a mentor & manager to subordinates.
- Work closely with Product and Engineering from strategic definition, planning, architecture, through tactical execution of the Product Roadmaps
- Lead user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans
- Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
- Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions
Other
- Directly lead and manage 8-10 designers and/or managers
- Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
- Oversee your team's work: detailed mockups and prototypes and behavior specifications.
- Ensure a consistent experience across the mobile and desktop platforms
- Must have strong written and verbal English communication skills
