Asurion is looking to solve the business problem of increasing customer acquisition, activation, engagement, and revenue by improving the design of their growth and commerce experiences, particularly by leveraging AI. The goal is to simplify customer decisions, create elegant commerce flows, and drive measurable impact through user-centric design.
Requirements
- 10+ years of experience in product design with a strong portfolio spanning consumer and/or B2B SaaS products.
- Demonstrated success designing commerce and monetization flows (e.g., subscriptions, checkout, payments).
- Proven experience crafting AI-forward customer experiences.
- Early adopter of AI in creative workflows including content generation, summarization, visual assets, and prototyping.
- Comfortable integrating AI capabilities into design solutions for enhanced personalization, automation, and decision support.
- Deep understanding of growth design, user acquisition, and conversion rate optimization.
- Proficiency in modern design and collaboration tools (e.g., Figma, FigJam) and data-informed design decision-making.
Responsibilities
- Lead the vision and execution for AI-infused user journeys across growth and commerce—from smart onboarding and recommendation engines to conversational interfaces and dynamic pricing flows.
- Guide the design of systems that respond to user behavior in real time, leveraging AI for personalization, optimization, and automation.
- Partner with cross-functional leaders to define data-informed design strategies that increase acquisition, activation, engagement, and revenue.
- Optimize subscription flows, checkout experiences, and upsell mechanisms using AI insights and experimentation.
- Ensure high-quality execution of design work with attention to detail, usability, accessibility, and performance.
- Promote rapid iteration and experimentation through A/B testing and continuous UX improvements.
- Collaborate with Data Science and Machine Learning teams to translate models and algorithms into intuitive UX.
Other
- Lead through inspirational doing. As a highly capable designers, your work will influence a design organization of 50+ for it’s excellence in fidelity and strategy.
- Champion the voice of the customer throughout the product development lifecycle.
- Align design strategies with marketing campaigns, brand initiatives, and business objectives.
- Act as a bridge between technical innovation and user needs, ensuring AI experiences are transparent, ethical, and human-first.
- You inspire others through the example of excellent design and accountability.
- You are humble, curious, and generous.
- You welcome diverse perspectives, prioritize results over ego, and celebrate shared success.
- You truly care about the people you work with and the customers you design for.
- Demonstrated cross-functional leadership, especially partnering with product, engineering, and data science.
- Ability to lead through ambiguity, align stakeholders, and drive strategic clarity and momentum.
- Strong advocate for inclusive, accessible, and ethical design practices.
- Experience in high-growth tech environments or fast-paced startup settings.
- Familiarity with experimentation platforms (e.g., Optimizely, LaunchDarkly) and analytics tools (e.g., Amplitude, Mixpanel).
- Background in behavioral psychology, marketing design, or conversion-focused UX writing.
