Luxury Presence is looking to build a seamless, scalable, and customer-centric fulfillment operation to support company growth and deliver products efficiently and delightfully.
Requirements
- Deep familiarity with end-to-end product fulfillment operations, including content delivery & distribution.
- Strong analytical skills with the ability to translate complex data into actionable insights and process improvements.
- Proficiency in leveraging technology platforms and automation tools to optimize fulfillment workflows.
- Proven track record of scaling fulfillment or logistics operations in a high-growth startup or fast-paced environment.
- Background in implementing process improvements, technology solutions, and performance metrics to drive operational efficiency.
Responsibilities
- Design and execute a comprehensive product fulfillment strategy that supports our growth goals and delivers exceptional customer experiences.
- Develop and optimize processes for order management, inventory accuracy, shipping, and returns to maximize efficiency and minimize costs.
- Implement and continuously improve technology solutions and automation tools to streamline fulfillment operations.
- Establish and monitor key performance indicators (KPIs) to track fulfillment effectiveness, identify areas for improvement, and report on progress to senior leadership.
- Collaborate cross-functionally to ensure alignment between product, engineering, and customer support on fulfillment-related initiatives.
- Proactively identify risks and opportunities within the fulfillment lifecycle, driving solutions that enhance resilience, scalability, and customer satisfaction.
Other
- A strategic thinker with a relentless drive for operational excellence and a passion for building systems that scale.
- A hands-on leader who thrives in ambiguity and adapts quickly to shifting priorities and new challenges.
- A collaborative partner, eager to work across teams and disciplines to deliver outstanding results.
- Someone who values data-driven decision-making and isn’t afraid to challenge the status quo.
- An empathetic mentor committed to developing diverse, high-performing teams.
