PagerDuty is looking to build the industry's best event orchestration and automation platform to reimagine how applications can operate reliably and autonomously at scale, enabling autonomous event intelligence through machine learning and event-driven automation.
Requirements
- Minimum of 10 years in product management, with a proven track record of success in the software industry.
- Experience applying data science and AI to deliver intelligent applications.
- Understanding of monitoring and observability, or event intelligence products and markets, including customer needs, key trends, and the competitive landscape.
- Industry experience with DevOps engineers, SREs, platform engineers and ITOps teams.
- Proven ability to build and scale product ecosystems and integrations with internal platforms and 3rd party systems,
- Self-motivated user of AI tools for personal productivity and the craft of product, a bias towards amplifying team output with AI over adding headcount to scale.
- Experience managing teams of product managers: hiring for intelligence, curiosity, and collaboration and focusing on coaching, empowerment, and accountability.
Responsibilities
- Develop unique, market-leading AIOps capabilities that leverage PagerDuty’s enriched event streams from a robust and growing set of integrations.
- Ensure AIOps integrates seamlessly with AI & Automation and Incident Management to drive customer outcomes.
- Drive the strategy for expanding the ecosystem of integrations, ensuring seamless ingestion, enrichment, and actionability of signals from a diverse set of sources.
- Drive product decisions balancing customer value (measured through product engagement and customer feedback) with financial impact (measured by win rates, retention and ARR).
- Lead and grow a world-class team of Product Managers, with diverse backgrounds and perspectives, developing talent through both formal training and hands-on experience.
- Maintain a balanced roadmap that optimizes for functional, architectural, interoperability, customer value, and revenue goals and ensures effective allocation of resources.
- Partner closely with solutions consulting, product marketing and sales enablement to ensure effective training and messaging about features and their value is delivered at scale.
Other
- This role is targeting candidates currently located on the East Coast (EST time zone).
- Guide the cultural transformation to usage-based pricing by setting product engagement targets to measure product success and iterating on packaging and pricing models.
- Clearly articulate the vision and product plans and drive alignment between product development, go-to-market teams, executives, and the rest of the company.
- Drive the success of the product in terms of customer satisfaction and business results while monitoring the market for shifts in customer needs, technology, and competitive dynamics.
- Build trusted relationships with customers, partners, media and industry analysts such as Gartner, Forrester, IDC, representing PagerDuty as a thought leader.
