Major League Baseball is seeking to revolutionize the fan experience by blending the physical and digital worlds through the MLB Ballpark app and Ticketing platform, creating personalized and unforgettable moments at the ballpark.
Requirements
- 7+ years of product management experience, with at least 4 years leading teams
- Proven track record managing consumer-facing mobile products at scale
- Strong acumen of digital ticketing, mobile payments, or fan engagement technologies
- Data-driven mindset with a passion for improving fan experiences
- Exceptional leadership, communication, and collaboration skills
Responsibilities
- Translate MLB’s ballpark experience vision, mission, and strategy into the Ballpark app’s tactical product roadmap
- Translate high-level goals and priorities into clear, actionable product plans against which teams can execute
- Own roadmap development and ongoing prioritization, balancing strategic initiatives with operational needs and in-season demands
- Oversee the implementation of fan-facing features across ticketing, stadium access, mobile commerce, in-venue experiences, and personalization
- Partner closely with User Research, Product Design, Software Engineering, and Product & Ticketing Operations to scope work, sequence delivery, and ensure consistent, high-quality execution
- Define success metrics, monitor performance, and use data, insights, and fan feedback to guide iteration and optimization
- Work in conjunction with Product & Ticketing Operations to collaborate with MLB Clubs, internal MLB stakeholders, and third party vendor partners to align requirements, manage dependencies, and deliver scalable solutions across all 30 ballparks
Other
- A love for sports, entertainment, and creating memorable fan experiences
- Support live gameday operations and post-launch reviews, ensuring learnings are fed back into future product roadmap decisions
- Lead and develop a team of product managers, setting clear expectations around execution rigor, accountability, communication, and collaboration
- Develop and mentor Product Managers through regular coaching, clear career pathways, and effective performance management
- Identify tradeoffs and make informed decisions or escalate informed recommendations that balance fan impact, technical constraints, quality, security, Club requests, and business priorities
