Chipotle Mexican Grill is looking to improve the efficiency, guest experience, and business performance of its restaurant operations through the strategic deployment and support of technology solutions.
Requirements
- 10+ years of progressive experience in areas of Network, Cloud and Systems Engineering within enterprise and multi-site environments.
- Current technical certifications with a focus on one or more of the major hyperscale providers (e.g., AWS, Azure, GCP).
- Strong understanding across cloud and infrastructure components (iaas/paas, server, storage, network, security, identity, certificates, firewalls) to provide end-to-end infrastructure designs.
- Deep knowledge of public clouds, cloud native computing technologies and establishing best practices, standards, and governance.
- Experience with POS, payments, and back office systems.
- Experience with automation and AI technologies.
- Experience with IT service management frameworks and tools.
Responsibilities
- Define and execute the restaurant technology strategy and roadmap aligned to business objectives and scalable growth.
- Own the design, delivery, and lifecycle of core platforms (POS, payments, networking, back office), ensuring secure integration and a balance of innovation, stability, and performance.
- Lead technology planning, integration, and deployment for new restaurant openings and remodels; coordinate cross-functionally to deliver on-time, on-budget readiness and integrate new locations into the existing infrastructure.
- Lead automation and AI initiatives to streamline operations and reduce costs; pilot, measure, and scale proven solutions with a focus on reliability and value.
- Orchestrate large‑scale deployments across the chain, including new store openings, remodels, and upgrades, using standardized playbooks, change control, and on‑time/on‑budget execution.
- Ensure high availability and performance of restaurant infrastructure, own SLAs for uptime, incident response, and support effectiveness.
- Run and continuously improve field services for rapid resolution; drive root cause analysis, problem management, and proactive store technology health.
Other
- Bachelor’s Degree or equivalent experience is required; Master’s Degree preferred.
- 8+ years of Supervisory Experience with a demonstrated ability to drive a high-performance culture through values-based leadership and accountability.
- Exceptional written and verbal communication skills; able to translate complex technology into clear plans for executives and operators.
- Be available on-call; Some travel may be required.
- Highly adaptable and effective in fast‑paced, evolving business environments.
