Apple Retail Operations is looking for a Director of Product Management for Retail Technology to lead the Product Management team responsible for the portfolio of technology that supports Apple stores worldwide, focusing on enhancing both customer and employee experiences.
Requirements
- 15+ years of experience in hardware/software and/or product management, with a focus on consumer products or retail
- 10+ years proven experience managing leaders of leaders, to deliver technology initiatives that support complex systems and platforms
- Proven success navigating fast-paced, dynamic environments with a balance of strategic vision and hands-on execution
- Experience with applications of AI/ML across multiple use cases
- Hands-on systems engineering and/or architecture experience developing hardware, software, and systems
- Experience with Retail Point of Sale technology, with Commercial/Connected Device, and Fulfillment and Operational Retail Systems
- Expertise with customer interactive technology in Retail environments or elsewhere
Responsibilities
- leading the design development, and lifecycle of technology powering employee and customer-facing experiences in our stores.
- Continuously explore and stay informed on emerging technologies including AI/ML, customer interactivity, operational systems, and fulfillment
- Synthesize technology trends into a multi-year execution plan for Apple Retail Technology
- Use data-drive insights to inform decision making and track progress towards goals that align with Apple’s broader strategies
- Write technical requirements and develop ideas through scenarios, user flows, motion studies, and prototypes
- Inspire and develop an energized and fulfilled high-performing team that delivers an ambitious technology roadmap characteristic of Apple’s quality and execution culture
Other
- lead a global team of Product Managers responsible for all of the customer- and employee-facing technology in Apple Retail Stores around the world.
- cultivate a culture of rapid learning, iteration, and innovation.
- work cross-functionally with partners across Apple and Retail, including Product, Engineering, Field, Operations, Engagement, Marketing, and others.
- lead in a variety of ways - energy, action, expertise, relationships, and collaboration with the goal of building the greatest Retail experiences on earth.
- Role models inclusive leadership behaviors and builds, develops, and retains diverse teams
- Willingness to travel up to 15% domestically and internationally
