ServiceNow's Digital Technology GTM team needs to lead the engineering strategy and execution for platforms that power their global Marketing and Sales organizations to deliver intelligent, scalable, and integrated solutions that drive sales productivity, customer engagement, and business growth.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Proven success in building and scaling enterprise-grade platforms in cloud-native environments (AWS, Azure, GCP).
- Deep expertise in API-first and microservices architecture, integration patterns, and distributed systems.
- Strong background in CI/CD pipelines, DevOps tooling, and agile methodologies.
- Experience applying design thinking and human-centered design to solve complex business problems.
- Demonstrated ability to lead GTM technology initiatives in B2B SaaS or enterprise software environments.
- Experience with AI/ML platforms and embedding intelligence into GTM workflows.
Responsibilities
- Lead the engineering execution of GTM platforms that support marketing automation, sales enablement, and customer lifecycle engagement.
- Partner with Product, Architecture, and Business teams to define and deliver a north star vision for GTM technology capabilities.
- Architect and implement secure, scalable, and resilient systems using microservices, APIs, and public cloud infrastructure.
- Drive AI-first design and embed intelligence into GTM workflows to enhance productivity and personalization.
- Lead integration architecture across CRM, CPQ, CLM, EMS, and Martech ecosystems.
- Champion CI/CD, DevOps, and agile engineering practices to accelerate delivery and improve quality.
- Provide technical leadership on large-scale, cross-functional initiatives with executive visibility.
Other
- This is a high-impact leadership role for a results-driven, people-first engineering leader who thrives in a fast-paced, innovation-focused environment.
- Build and mentor a high-performing team with a people-first mindset, fostering inclusion, growth, and innovation.
- Collaborate cross-functionally to challenge the status quo, simplify complexity, and deliver measurable business outcomes.
- Strong results orientation with a track record of delivering high-impact outcomes under aggressive timelines.
- Excellent communication and stakeholder management skills across all levels of the organization.
