PagerDuty is seeking a Director of Software Engineering - Growth + Insights to lead engineering teams focused on commercial growth, building and iterating on customer-facing services that drive adoption, expansion, and lasting value, ultimately shaping and scaling the company's growth.
Requirements
- 10+ years of engineering experience with 5+ years in senior engineering leadership roles at scale (Director+) in growth teams
- Proven success building and scaling SaaS platforms that drive commercial adoption (enterprise scale).
- Proven success leading and scaling distributed engineering teams, including recruiting, mentoring, and developing high-performing talent
- Demonstrate ability to balance short-term delivery with long-term investments that support revenue growth and product innovation.
- Strong executive presence with proven ability to: Translate business needs into scalable engineering solutions.
- Background in commercial SaaS, product-led growth, or customer-facing systems.
- Direct experience owning production systems tied to customer onboarding, growth, or billing.
Responsibilities
- Define and execute a technical strategy aligned to PagerDuty’s commercial priorities, ensuring seamless customer experiences that support adoption, expansion, and retention.
- Work closely with product and go-to-market leaders to deliver features that unlock new revenue, streamline onboarding, and expand customer value.
- Build, mentor and retain high-performing engineering teams, while fostering a culture of innovation, collaboration, and excellence
- Foster a strong product and engineering partnership by establishing shared goals, clear communication, and a culture of mutual trust and respect
- Own the stability and scalability of production systems critical to customer growth and commercial performance.
Other
- This role is expected to come into the Atlanta office 2 days per week as part of PagerDuty’s hybrid work model
- Strong executive presence with proven ability to: Partner across sales, marketing, and product to drive commercial success.
- Strong executive presence with proven ability to: Deliver measurable outcomes with urgency in a high-growth environment.
- Innovative thinker, get stuff done attitude, be a positive disruptive force for change
- Bachelor’s Degree in Computer Science, Engineering, or a related field
