Travelers is seeking a Director of Software Engineering (Salesforce) to join their Personal Insurance organization to grow and transform their Technology landscape.
Requirements
- Engineer enterprise-scale insurance data models using out of the box Financial Services Cloud capabilities
- Design complex case hierarchies for multi-line property casualty insurance products (auto, home, etc) with proper case routing and escalation workflows
- Lead implementation of advanced Omni-Channel configurations including queue-based routing, skills-based routing, and capacity models for various types of work
- Engineer integration architecture connecting core insurance systems using Salesforce capabilities such as Salesforce Connect, Data Cloud, APIs and platform events
- Design platform event architectures for real-time policy changes, claims updates, and regulatory notifications
- Architect Change Data Capture strategies for maintaining data consistency across insurance system landscapes
- Lead API strategy including REST, GraphQL, and composite API patterns for complex insurance workflows
Responsibilities
- Engineer enterprise-scale insurance data models using out of the box Financial Services Cloud capabilities
- Design complex case hierarchies for multi-line property casualty insurance products (auto, home, etc) with proper case routing and escalation workflows
- Lead implementation of advanced Omni-Channel configurations including queue-based routing, skills-based routing, and capacity models for various types of work
- Engineer integration architecture connecting core insurance systems using Salesforce capabilities such as Salesforce Connect, Data Cloud, APIs and platform events
- Design platform event architectures for real-time policy changes, claims updates, and regulatory notifications
- Architect Change Data Capture strategies for maintaining data consistency across insurance system landscapes
- Lead API strategy including REST, GraphQL, and composite API patterns for complex insurance workflows
Other
- 5 years of related experience; including insurance / financial services industry experience.
- Demonstrated experience implementing current technology trends and techniques (e.g., cloud-based solutions leveraging microservices).
- Interprets internal/ external business challenges and recommends best practices to improve SDLC processes.
- Delivery - Advanced delivery skills including the ability to determine the software design strategy and methodology to be used for efforts, use automated tests, analysis, and informed feedback loops to ensure the quality and production readiness of work before release, monitor the health of work efforts and that of adjacent systems.
- Domain Expertise - Demonstrated track record of domain expertise including the ability to develop business partnerships and influence priorities by identifying solutions that are aligned with current business objective and closely follow industry trends relevant to domain, understanding how to apply them, and sharing knowledge with coworkers.
