American Express is looking to dramatically improve its strategic agility, speed to market, effectiveness of delivery, and transparency within the Enterprise Customer Relationship Management Solutions (ECRMS) team by reimagining the platform solution-delivery model. This role will lead technology delivery for the C360 platform, which supports a large portion of business units and centers of excellence, by harnessing data, machine learning, and artificial intelligence.
Requirements
- Knowledge of software development lifecycle (SDLC) methodologies and practices
- Proficiency in Project Management
- Proficiency in Technology Delivery
- Proficiency within Agile management tools such as Jira, Rally, or similar platforms
- Proven success in application design, software development, and automated testing
- Experience in distributed (multi-tiered) systems, algorithms, and relational databases
- Proven success in Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories
Responsibilities
- Directs the strategic planning, coordination, and execution of high-impact technology-focused projects, ensuring alignment with organizational objectives and project goals
- Optimizes resource allocation, ensuring optimal utilization across multiple high-complexity projects and balancing workload among senior team of colleagues
- Orchestrates Agile Release Trains (ARTs), coordinating with product owners, agile champions, and development teams to ensure timely and quality delivery of complex project milestones
- Leads Program Increment (PI) Planning meetings with executive leadership, product management, and delivery teams to ensure alignment with business objectives
- Directs the mitigation of impediments, manages risks, dependencies, and resourcing needs to ensure smooth Agile Release Train (ART) execution
- Facilitates and promotes Inspect & Adapt sessions and other retrospective meetings to promote a culture of continuous learning and improvement within the team
- Directs the evaluation, assessment, and mitigation of project risks by developing comprehensive risk management plans, conducting regular risk assessments, and implementing mitigation strategies
Other
- Leads, mentors, and coaches Technology Delivery colleagues and teams, fostering a culture of excellence, continuous professional growth, and knowledge sharing within the Technology Delivery community
- Collaborates with senior leadership to develop and implement talent acquisition and retention strategies, ensuring the organization attracts and retains talent within Technology Delivery
- Simplifies technically complex concepts to bring together a larger audience across engineering teams and non-technical stakeholders to grow and develop a team of future Technical Program Management (TPM) leaders
- Enhances communication and provides key inputs among stakeholders, including project sponsors, senior management, and external partners, to ensure alignment, transparency, and effective information flow
- Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
