VSA Partners is looking to solve the problem of designing for a better human experience by hiring a Director, UX Research to lead research across the full dot-com ecosystem for their world-class global enterprise client.
Requirements
- Strong qualitative research background with experience facilitating focus groups and live moderated testing
- Mixed methods research experience in enterprise or B2B environments
- Ability to integrate analytics alongside qualitative findings
- Experience supporting navigation, taxonomy, or complex structural experience work
- Experience with enterprise CMS environments
- Research experience in global, multi region ecosystems
- Familiarity with survey tools and analytics platforms
Responsibilities
- Lead moderated usability tests, interviews, focus groups, and live user research sessions across global user groups.
- Conduct open ended qualitative explorations to identify motivations, expectations, pain points, and behavioral patterns.
- Plan and execute mixed methods studies when quantitative validation or scale is needed.
- Evaluate concepts, navigation flows, and content clarity with users in real time.
- Analyze user behavior across journeys, decision points, and navigation structures.
- Design surveys, micro polls, and lightweight quant tests when needed.
- Use analytics tools to reinforce qualitative findings and identify trends.
Other
- 8+ years UX research experience in enterprise B2B environments
- Highly organized and comfortable operating autonomously
- Strong communication and storytelling abilities
- US based, Eastern time collaboration
- Freelance position
