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Disruption Designer

Steampunk

$85,000 - $150,000
Aug 22, 2025
McLean, VA, USA
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Steampunk is looking for a Change Manager to guide government clients through their Design Intelligence™ framework, focusing on human-centered and design thinking methods to help people adapt to transformation and change.

Requirements

  • Strong facilitation/training experience (7+ years)
  • Experience with CRM implementations (Salesforce strongly preferred)
  • Demonstrated experience in current state assessments, future state visioning and communication planning
  • Demonstrated experience conducting user and stakeholder interviews and synthesizing data and insights into personas, action, and training plans
  • Familiarity with change management methodologies (e.g., Prosci)
  • Experience in Human-Centered Design / Customer Experience Design
  • Experience working within an Agile delivery framework including writing user stories and story pointing

Responsibilities

  • Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program, project, and transformation objectives
  • Conduct workshops and interviews to frame pain points and opportunities; define problem statements and determine change readiness and areas of resistance
  • Synthesize research and data and craft compelling stories and presentations to communicate insights and recommendations that will shape transformation and change enablement
  • Develop and deploy communication plans, pilot plans, and training plans in partnership with key stakeholders and their customers
  • Develop and deploy change management plans that articulate actionable recommendations for organizational and workflow improvement
  • Develop, deploy, and measure key performance indicators for transformation and adoption
  • Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how change management should be integrated into technological considerations

Other

  • Ability to obtain a U.S. government Public Trust Security Clearance
  • A natural curiosity for solving problems coupled with strong analytical skills
  • A collaborative nature with excellent written communication and presentation skills
  • Experience working in a project-based environment
  • Minimum of a Bachelors Degree