Steampunk is looking for a Disruption Designer to guide government clients through their Design Intelligence™ framework, using human-centered and design thinking methods to manage transformation and change.
Requirements
- 4+ years of experience in change management and well-versed in change management best practices and models
- Demonstrated experience in current state assessments, future state visioning and communication planning
- Demonstrated experience conducting user and stakeholder interviews and synthesizing data and insights into personas, action, and training plans
- Experience working in a project-based environment
- Previous work experience in or with the federal government
- Previous work experience as a consultant
- Experience in Human-Centered Design / Customer Experience Design
Responsibilities
- Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program, project, and transformation objectives
- Conduct workshops and interviews to frame pain points and opportunities; define problem statements and determine change readiness and areas of resistance
- Synthesize research and data and craft compelling stories and presentations to communicate insights and recommendations that will shape transformation and change enablement
- Develop and deploy communication plans, pilot plans, and training plans in partnership with key stakeholders and their customers
- Develop and deploy change management plans that articulate actionable recommendations for organizational and workflow improvement
- Develop, deploy, and measure key performance indicators for transformation and adoption
- Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how change management should be integrated into technological considerations
Other
- Ability to obtain a U.S. government Public Trust Security Clearance
- A natural curiosity for solving problems coupled with strong analytical skills
- A collaborative nature with excellent written communication and presentation skills
- Degree, equivalent experience, and/or certification in change management
- Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects
