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Verizon is seeking an experienced Senior ServiceNow Design Subject Matter Expert to shape and guide the implementation of ServiceNow solutions across the organization, translating business needs into robust, scalable, and user-friendly designs.

Requirements

• Seven or more years of hands-on experience with ServiceNow implementations, with a strong focus on design and architecture.
• Deep understanding of ServiceNow platform architecture, modules (ITSM, ITOM, TSM, TSOM, OMT, SPM, CSM, etc.), scripting, integrations, and best practices.
• Proven ability to translate complex business requirements into elegant and user-friendly ServiceNow solutions.
• ServiceNow Certified System Administrator (CSA).
• Proven ability to collaborate effectively with technical and non-technical stakeholders.
• Strong analytical and problem-solving skills, with a proactive and solution-oriented mindset.
• Advanced certifications like ServiceNow Certified Implementation Specialist (CIS) in relevant modules.

Responsibilities

• Lead the design and architecture of ServiceNow solutions, encompassing various modules like ITSM, ITOM, TSM, TSOM, OMT, SPM, CSM, etc.
• Collaborate closely with stakeholders to gather, analyze, and document business requirements, ensuring alignment with overall IT strategy.
• Develop comprehensive solution designs, including process flows, data models, user interfaces, and integrations with other systems.
• Provide technical guidance and oversight to developers throughout the implementation process, ensuring adherence to best practices and design principles.
• Validate developed solutions against design specifications and business requirements, conducting rigorous testing to ensure functionality and usability.
• Champion ServiceNow best practices and stay abreast of the latest platform features and industry trends.
• Create and maintain comprehensive design documentation.

Other

• Bachelor’s degree or four or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Excellent communication skills, both written and verbal.
• Employees are responsible for maintaining compliance with hybrid work policies.
• This is an incentive based position with the potential to earn more.