Travelers is looking to solve the problem of accurately researching, analyzing and providing insurance policy information and documentation which directly impacts the company's financial responsibilities and supports the company's position pertaining to pending litigation, claim and underwriting cases.
Requirements
- Familiarity with insurance policy documents preferred.
- Ability to operate Minolta Microfilm/Microfiche equipment preferred.
- Knowledge of Records Management Software preferred.
- FileNet Image Services and Content Navigator experience (1 year) preferred.
- Ability to navigate and utilize HOST and Web applications preferred.
- Ability to manipulate pdf files to reflect necessary information.
- One year Microsoft Office Suite and Adobe Professional experience required.
Responsibilities
- Properly and timely analyze, interpret or disseminate insurance documents to fulfill customer requests from various sources including but not limited to: HOST applications; Web applications; document imaging software; microfilm; microfiche; and paper.
- Understand and utilize filing standards to properly search and retrieve information and documents.
- Work with highly sensitive, confidential and proprietary documents and information, the individual must adhere to corporate and department standards and regulations, to create, edit and route electronic documents (PDF) to customers within established timeframes.
- Resolves moderately complex issues and escalate as required.
- Monitor unit work queue to manage current work items, close completed requests and obtain new assignments within established time constraints.
- Utilizing an electronic log and production report, accurately track completed work.
- Responsible for operating and maintaining microfilm/microfiche equipment to create electronic files from fiche and film.
Other
- High School diploma or equivalent required.
- Ability to work independently and cooperatively.
- Ability to prioritize, manage time well, multitask and troubleshoot while working in a fast paced and deadline driven environment.
- Strong attention to detail with an emphasis on quality and the ability to focus for extended periods of time.
- Strong customer focus and communications skills, both written and verbal, regularly communicating with internal and external partners.
