NBME needs to provide reliable desktop services to its staff, both in-office and remote, to ensure smooth operations and support for their daily tasks.
Requirements
- Proven skills in detail-oriented activity, knowledge of basic computing/IT network concepts
- Knowledge of computer technologies, such as Microsoft Teams, Office 365, scripting, Windows 10, computer hardware and customer service a plus.
Responsibilities
- Participate in responding to customer requests for assistance by troubleshooting computer hardware/software issues (break/fix), fulfilling requests for software as well as testing/implementing changes to desktop hardware and software.
- Provide technical support for visiting committees and NBME staff.
- Provide technical and administrative support for the Desktop Services team, such as documentation, technology upgrades and managing service ticket queues.
- Perform daily operational tasks for desktop technologies such as laptop/desktop imaging and software installations using SCCM/In Tune.
- Participate in defining and completing tasks in service improvement plans, including collecting and analyzing service data.
- Assist in department moves and setting up new employee's computers.
- Re-install desktop equipment as staff return to the office.
Other
- Co-ops must be located in the tri-state area of PA, DE, or NJ for the duration of the Co-op experience.
- Good communication skills and ability to work directly with all levels of staff
- This position requires onsite work at NBME at 3750 Market Street daily.
