The Department of Veterans Affairs (VA) is looking to improve customer engagement and operational efficiency by designing, developing, and implementing customizations, integrations, and enhancements within Microsoft Dynamics 365 (Customer Service).
Requirements
- 2+ years of hands-on experience with Microsoft Dynamics 365 (Customer Service).
- Proficiency in Dynamics 365 customization, configuration, and development using JavaScript, C-Sharp, .NET, and Power Platform.
- Experience working with Dynamics 365 APIs, web services, and integration tools.
- Familiarity with Microsoft Dataverse and Power Platform (Power Apps, Power Automate).
- Experience with Azure services such as Logic Apps and Azure Functions.
- Microsoft Dynamics 365 or Power Platform certifications.
- Knowledge of DevOps practices and tools for Dynamics 365 development.
Responsibilities
- Design, develop, and implement customizations, plugins, workflows, and integrations within Microsoft Dynamics 365 (Customer Service).
- Configure Dynamics modules to meet business requirements, including entity creation, form design, business rules, and process automation.
- Integrate Dynamics 365 with other enterprise systems using APIs, web services, and middleware such as Azure Logic Apps or Power Automate.
- Conduct unit testing, support user acceptance testing (UAT), and manage deployment of customizations and updates.
- Provide ongoing support, troubleshooting, and performance tuning for Dynamics 365 solutions.
- Create and maintain technical documentation for customizations, integrations, and workflows.
- Ensure solutions align with Microsoft best practices, security standards, and compliance requirements.
Other
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- Must reside within the continental US.
- Selected candidates will be required to complete fingerprinting at a government facility and undergo a background check as part of the hiring process.
- Strong analytical, problem-solving, and communication skills.
- Prior experience collaborating with VA stakeholders to optimize CRM workflows and enhance service delivery.
