BTI Solutions is looking to solve the business problem of improving eCommerce product management, specifically in the area of customer experience journey management, to drive sales conversion and customer satisfaction for their clients, including 4 Global Telecommunication companies.
Requirements
- eCommerce website product management specially in the area of customer experience journey management from home page to product marketing pages, product listing pages, cart and checkout
- Insights into visitor behavior and trend, chat bot interactions, shopping app experience
- Experience in requirement gathering, converting those into actionable stories and acceptance criteria, and manage requests to completion working closely with engineering (Dev/QA), UX designers, business stakeholders and external partners (third party services consumed)
- Familiarity with tools like Confluence, Jira, A/B testing techniques
- Knowledge of software engineering, production processes, quality control, costs and other techniques for maximizing the effective product delivery
- Knowledge of business and management principles involved in strategic planning, roadmap prioritization, resource allocation, and production methods
- Experience delivering highly successful and innovative consumer Internet products
Responsibilities
- Responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with other company departments to ensure revenue and customer satisfaction goals are met
- Drive customer connection and drive sales conversion activities using customer service chat bots/ agents
- Internalize and deeply understand mission and strategies, as well as the mission and objectives of the eCommerce team
- Author user stories, acceptance criteria and execute a portion of the testing on projects
- Develop and implement a company-wide go-to-market plan, working with cross-functional internal teams as well as external partners to execute
- Ensure product quality expectations are defined and known across the team
- Be data centric to make informed product direction, whether in the form of competitive intel, A/B Testing, customer behavior, customer contact ticket analysis or other business metrics
Other
- Good verbal, written communication skills and executive presentation skills
- Ability to work independently and manage one's time
- Bachelor's degree in a related field required
- 5-7 years’ experience in relevant field required
- Minimum 2-3 years of Product Management plus hands-on software engineering experience strongly preferred
