American Express is looking to reimagine the Enterprise Customer Relationship Management Solutions (ECRMS) platform solution-delivery model to dramatically improve strategic agility, speed to market, effectiveness of delivery, and transparency. The Product Director will be essential to unlocking scaled value and impact for the enterprise by supporting Merchantforce for Global Merchant Services (GMS).
Requirements
- A balance of technical knowledge and business acumen with a proven track record in launching software or services in partnership with engineering teams, and/or working cross functionally with multiple stakeholders and product development teams.
- High degree of proficiency in OKR, Design Thinking, Event Storming, prototyping, iterative development, Scrum, and Agile product development.
- Deep knowledge of Customer Relationship Management specifically the Salesforce Ecosystem
Responsibilities
- Be a loud voice for the user, working with product teams to identify and articulate feature enhancements critical to driving improvements in future iterations.
- Enabling analytics-driven decision making to evolve products and usage and own the metrics, e.g., change requests submitted/rejected and user satisfaction.
- Develops appropriate tracking and reporting to track product performance post-launch in order to evaluate future investment.
- Working alongside Product colleagues to continually improve products post-launch, prioritizing bugs and feature requests based on customer satisfaction.
- Identifying opportunities and providing input on product vision, strategy, roadmap, and features for CRM platform, principally supporting sales capabilities.
- Defining and continually refining feature priority with business leaders.
- Coordinating communication, escalates and facilitates resolution of risks, issues, and changes tied to the Product Backlog;
Other
- Interacting with customers across the Blue Box, GMS business stakeholders and end users, to identify needs, opportunities, and gaps, and solve problems.
- Establishing the product’s goals and reviewing success metrics to achieve success.
- At least 8 years of demonstrated ability in product development and delivery with proven track record in defining winning product constructs and delivering a product roadmap.
- Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality.
- Results driven mindset with a proven track record to prioritize and deliver against multiple priorities in a fast-paced, dynamic environment.
- Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment.
- Ability to solve sophisticated problems and has a highly analytical approach.
