WTW is looking to hire a System Only Client Delivery Team (CDT) Leader to oversee, manage, and lead a team of colleagues serving specific clients, ensuring financial health, client satisfaction, business development, operational efficiency, and thought leadership within the midmarket pension outsourcing business.
Requirements
- Significant experience and success in managing and implementing pension administration systems
- Proven ability to establish relationships and work collaboratively with team members across administration and technology, and at all levels, to effectively solve for client needs through new offerings or services
- Deep knowledge of defined benefit pension plan design and administration issues
- Experience in managing multiple people and projects and producing quality deliverables on time and within budget
- Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges
- Superior ability to influence and collaborate with senior management and work across all levels of an organization
Responsibilities
- Financial Management: overall responsibility for CDT’s book of business; support Technical Consultants’ (TCs) budget responsibility for the work teams and client engagements
- Client Management: staffing, guidance on scope management, client satisfaction and referenceability.
- Business Development: encourage expansion of existing outsourcing relationships; work with TCs on skills to develop close relationships with clients and LRCs; provide guidance on consulting skills needed to listen and consult with our clients to help them solve their problems and meet their administrative needs.
- People: Leadership and management related to a group of colleagues who primarily support the clients assigned to the work team in terms of staffing, resource utilization, career growth and development, engagement and retention.
- Operational / Quality Management: ensure team(s) are meeting / exceeding client deliverables in a cost-effective manner, utilizing TDMs and other offshore resources, actively work with team(s) as needed to quickly and proactively address any quality concerns; promote quality standards and processes.
- Collaboration: Partner with our sales teams on the acquisition of new clients.
- Collaboration: Collaborate with other eepoint CDTLs, Governance, and TPU teams on staffing, rollouts, and other directives.
Other
- A professional presence with polished and well developed written and verbal communication skills
- This role can be held remotely from any location in the United States.
- Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
- The base salary compensation range being offered for this role is $95,000 to $125,000 USD per year.
- The role is also eligible for an annual short-term incentive bonus.
