Community Health Care is looking to provide technical support to EHR system users and improve the overall efficiency of their electronic health record system
Requirements
- Familiarity with eClinicalWorks (eCW), Office 365, a plus
Responsibilities
- Provides technical support to EHR (electronic health record) system users via phone, remote access, and/or in-person visits.
- Provides support to end users of EHR systems by researching and troubleshooting issues.
- Records all support requests and solutions in ticketing software and communicates resolution to the end user.
- Assists with on-boarding process, orientation, training, and education of newly hired staff.
- Provides EMR training in small groups by role for expanded training; provide one-on-one training as necessary.
- Develops workflow-related scenarios throughout the EMR training/implementation to improve efficiencies.
- Performs audits of clinical workflows to ensure proper use of EHR systems.
Other
- Ability to work independently and collaborate as a team
- Effective communication skills
- Excellent time management skills and the ability to prioritize tasks
- Positive teamwork approach
- Participation in continuing education events of EMR software systems; additional training as needed
