Community Health Care is looking for an EHR Software Specialist to provide technical support to EHR system users, troubleshoot issues, and assist with training and implementation of EMR software to improve efficiencies and optimize patient care.
Requirements
- Familiarity with eClinicalWorks (eCW), Office 365, a plus
Responsibilities
- Provides technical support to EHR (electronic health record) system users via phone, remote access, and/or in-person visits.
- Provides support to end users of EHR systems by researching and troubleshooting issues.
- Records all support requests and solutions in ticketing software and communicates resolution to the end user.
- Assists with on-boarding process, orientation, training, and education of newly hired staff.
- Provides EMR training in small groups by role for expanded training; provide one-on-one training as necessary.
- Develops workflow-related scenarios throughout the EMR training/implementation to improve efficiencies.
- Performs audits of clinical workflows to ensure proper use of EHR systems.
Other
- Ability to work independently and collaborate as a team
- Effective communication skills
- Excellent time management skills and the ability to prioritize tasks
- Positive teamwork approach
- in office
