BlueCross BlueShield of Tennessee, Inc. (BCBST) is looking to solve the problem of leading the development and implementation of RPA/Intelligence Automation solutions, managing a team of RPA developers and analysts, and ensuring all automation development adheres to approved security and Dev Ops guidelines.
Requirements
- Prior experience with one of the RPA tools is required.
- Experience managing technical teams and leading complex RPA programs at scale required
- Knowledge of Task Mining, process mining, AI integration, Agentic processing, and intelligent automation trends.
- Experience prioritizing process pipeline to deliver identified automations in a cost-effective manner
- Experience managing vendor relations
- RPA tool certification (e.g., UiPath Certified RPA Developer).
- Agile Team Coach, Scrum Master, or Product Owner experience preferred
Responsibilities
- Manages the day-to-day operations of a team with a focus on the maintenance and development of systems and supervising system modifications.
- Assigns, monitors, and reviews progress and accuracy of work.
- Provides staff management oversight including hiring, promoting, or making recommendations for staff.
- Conducts performance reviews and assessments, manages performance, engages in skills assessment, and promotes professional development of staff.
- Directs, motivates, and develops staff, maximizing their individual contribution, professional growth, and ability to function effectively with their colleagues as a team.
- Ensures adherence to policies, plans, objectives, budgets and staffing allocations.
- Manages and tracks team-level project details and serves as the technical subject matter expert and provides leadership during periods of transition.
Other
- Bachelor's Degree in a Computer Sciences related field or equivalent work experience.
- 5 year - Experience with information technology concepts, application development and/or enterprise system maintenance methodology, terminology, and standards required
- Strong interpersonal and organizational skills
- Must be able to communicate effectively with both technical and non-technical co-workers.
- Must be willing to adjust schedule to plan and perform maintenance and upgrades outside of business hours and be part of an on-call rotation.
