Veeva Systems is looking to solve the problem of educating users on how to effectively process global safety cases and manage periodic reports using the Veeva Safety platform.
Requirements
Expert proficiency in modern authoring tools and publishing platforms (e.g., Articulate 360, TechSmith Camtasia, WellSaid) and Learning Management Systems (LMS)
Deep and solid understanding of end-to-end pharmacovigilance processes and regulatory requirements, including the Individual Case Safety Report (ICSR) lifecycle, case processing, coding dictionaries (MedDRA, WHODrug), and periodic reporting standards
Minimum 3+ years of dedicated curriculum development experience, specifically creating technical or administrative learning content for software products
Minimum 5+ years of experience in Global Case Processing and Periodic Reporting, preferably utilizing multiple safety software tools (e.g., Oracle Argus, Aris Global LSMV)
Proven ability to analyze new product specifications and features to determine their impact on case processing and periodic reporting workflows
Experience with Veeva Safety, other Veeva products, or similar life science platforms
Shareable work portfolio of previously developed course materials
Responsibilities
Design and develop comprehensive, high-quality eLearning programs for Veeva Safety modules, including case intake, case processing, submissions, and aggregate reporting
Utilize modern authoring tools and interactive formats (e.g., video, graphic design, interactive eLearning) to build, deploy, and update courses and supporting materials
Translate complex technical subjects and regulatory requirements into clear, concise, and engaging instructional content for both functional and technical users
Develop training content meticulously aligned with Veeva Safety features, global industry best practices, and stringent regulatory requirements (e.g., expedited/periodic reporting, Regional Health Authority guidance, and ICH E2B R3
Conduct thorough instructional research and task analysis to ensure learning content reflects real-world Veeva Safety use cases and role contexts
Manage the end-to-end curriculum development lifecycle, spanning analysis, design, development, implementation, and evaluation
Maintain a deep working expertise in Veeva Safety and Vault Platform technologies
Other
Bachelor's degree in a relevant field or equivalent practical experience
Consistent track record of accountability in delivering high-quality projects on time in a fast-paced environment
Strong interpersonal skills with the initiative to build collaborative, productive relationships across all lines of business
Ability to work effectively both independently and as part of a high-performing team, demonstrating flexibility and adaptability to new challenges
Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position
