Printelect needs to translate jurisdictional requirements and candidate data into formats used by voting equipment software, manage election databases, format ballots, configure voting equipment, and provide customer support for election technology and services.
Requirements
- Experience utilizing end-user data entry management or spreadsheet -driven workloads.
- Experience in Microsoft Office (especially Excel) and Adobe Acrobat are required.
- Any prior IT work experience with network troubleshooting, workstation troubleshooting and configuration (primarily Windows-based), and file server maintenance is highly desired but not required.
Responsibilities
- Utilize proprietary election management software, Microsoft Office, and Adobe Suite to build jurisdiction-specific databases, format paper and electronic ballots, and configure voting equipment to utilize those datasets.
- Troubleshoot any issues that arise.
- Develop a comprehensive understanding of all manufacturer hardware and software manuals, and be able to effectively communicate that information to team members and customers.
- Stay up to date on all new software updates and hardware offerings.
- Work with our county and city official customers to translate their jurisdictional requirements and candidate data into formats used by voting equipment software.
- Provide phone and on-site support for our customers.
- Convert our internal processes and procedures into actionable training materials and in-person trainings.
Other
- Minimum 4-year degree (or equivalent work experience) in a field that supports multi-level business or government enterprises with an emphasis on a broad communication and data management skill set.
- Prior customer service/account management experience.
- Excellent interpersonal written and conversational communication skills with end-users, customers, and co-workers.
- Focused work ethic with precise attention to accuracy and detail in an environment driven by firm deadlines.
- Excellent proofreading, quality control, and inventory management skills.
- Ability to work discreetly and adhere to strict security and confidentiality requirements.
- Ability to multitask and prioritize this position’s various initiatives and responsibilities during high-volume workloads.
