DHHS is seeking individuals with a passion to “Help People Live Better Lives” for the role of Eligibility Operations Worker. We are seeking candidates with a passion for helping people access critical services, a commitment to providing excellent customer service, and the ability to work with detailed documents and processes to determine eligibility for a variety of assistance programs in our Economic Assistance or Medicaid teams. The significant work our teammates perform by determining eligibility plays a critical role in whether Nebraskans will receive and have access to the food, financial assistance, supportive services, or medical care to meet their basic daily needs.
Requirements
- 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.
- Experience in the field of human services, or case management, or determining eligibility for financial assistance programs.
- Knowledge of customer service principles, interviewing practices, sociological conditions that influence human behavior.
- Strong skills in utilizing Microsoft Office software programs including Word, Excel, and Outlook; and in navigating multiple computer programs simultaneously.
- Ability to interpret and apply program regulations and policies
- Ability to exercise critical thinking, independent judgment, and decisiveness in determining eligibility
Responsibilities
- reviewing applications for assistance
- verifying or updating financial and demographic information by electronic, phone, or in person exchanges
- use call center software and phones including automated call distribution and voice response systems
Other
- Ability to show empathy and respect to those we serve
- Ability to work independently
- Meet deadlines
- Protect confidential information
- Ability to maintain positive working relationships and effectively communicate orally and in writing.
