DHHS is seeking individuals with a passion to “Help People Live Better Lives” for the role of Eligibility Operations Worker to determine eligibility for individuals within our Economic Assistance or Medicaid programs.
Requirements
- Strong skills in utilizing Microsoft Office software programs including Word, Excel, and Outlook
- ability to work independently
- meet deadlines
- protect confidential information
- interpret and apply program regulations and policies
- exercise critical thinking, independent judgment, and decisiveness in determining eligibility
- ability to maintain positive working relationships and effectively communicate orally and in writing
Responsibilities
- reviewing applications for assistance
- verifying or updating financial and demographic information by electronic, phone, or in person exchanges
- use call center software and phones including automated call distribution and voice response systems
Other
- passion for helping people access critical services
- commitment to providing excellent customer service
- ability to work with detailed documents and processes
- Knowledge of customer service principles, interviewing practices, sociological conditions that influence human behavior.
- Ability to show empathy and respect to those we serve
