Determining eligibility for individuals within Economic Assistance or Medicaid programs to access critical services
Requirements
- 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field
- Experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services
- Knowledge of customer service principles, interviewing practices, sociological conditions that influence human behavior
- Strong skills in utilizing Microsoft Office software programs including Word, Excel, and Outlook
- Ability to navigate multiple computer programs simultaneously
Responsibilities
- Reviewing applications for assistance and verifying or updating financial and demographic information
- Using call center software and phones including automated call distribution and voice response systems
- Utilizing Microsoft Office software programs including Word, Excel, and Outlook
- Navigating multiple computer programs simultaneously
- Determining eligibility for individuals within Economic Assistance or Medicaid programs
- Interpreting and applying program regulations and policies
- Exercising critical thinking, independent judgment, and decisiveness in determining eligibility
Other
- Passion for helping people access critical services
- Commitment to providing excellent customer service
- Ability to work independently
- Ability to maintain positive working relationships and effectively communicate orally and in writing
- Ability to show empathy and respect to those we serve
