Health & Human Services - Agency 25 is seeking individuals to determine eligibility for individuals within their Economic Assistance or Medicaid programs, ensuring Nebraskans have access to essential services like food, financial assistance, supportive services, or medical care.
Requirements
- 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field
- experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services
- Knowledge of customer service principles, interviewing practices, sociological conditions that influence human behavior.
- Strong skills in utilizing Microsoft Office software programs including Word, Excel, and Outlook
- ability to work with detailed documents and processes
- ability to navigate multiple computer programs simultaneously
- ability to interpret and apply program regulations and policies
Responsibilities
- reviewing applications for assistance
- verifying or updating financial and demographic information by electronic, phone, or in person exchanges
- use call center software and phones including automated call distribution and voice response systems
Other
- passion for helping people access critical services
- commitment to providing excellent customer service
- ability to show empathy and respect to those we serve
- ability to work independently
- ability to meet deadlines
