Microsoft's Customer Experience and Success (CE&S) organization is looking to empower customers to accelerate business value through differentiated customer experiences, and the Embedded Escalation Engineer (EEE) role is expected to help accelerate AI transformation for customers and the world.
Requirements
- 2+ years of experience with Azure Databricks
- Microsoft Technology Certifications
- 2+ years of experience in one or more of the following: Microsoft Azure Platform, Azure Networking Services, Azure Virtual Machine, Azure Storage, Microsoft Azure Analytics – Azure Databricks, JAVA, JavaScript, Python, R, Scala, REST concepts, PowerShell
- Experience with Data Integration solutions and services
- Experience with Open-Source technology preferred
- Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product
- Superior problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions
Responsibilities
- Provide engineering support to the broader Microsoft SQL Cloud support delivery teams for incidents that require product group engagement
- Engage directly with customers to help facilitate incident resolution as appropriate
- Collaborate on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve highly complex customer issues
- Reviews highly complex issues and contacts customers to understand issue
- Utilizes troubleshooting tools (e.g., debugging) to help resolve customer issues
- Performs complex product troubleshooting and remediation when needed
- Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers
Other
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience OR 7+ years of technical support, technical consulting experience, or information technology experience
- Ability to meet Microsoft, customer and / or government security screening requirements
- Ability to work in a team environment and collaborate with others
- Embody our Culture and Values
- Ability to work with customers and provide excellent customer service
