Profound Research seeks to drive clinical innovation by partnering with community physicians to offer clinical research as a therapeutic option to their patients, and is looking to grow its team to improve patient-physician experience in clinical research.
Requirements
- Telecommunications/call center experience
- Telephone presence and elite customer service etiquette
- Comfortable with medical terminology
- Comfortable with basic data input: use of a computer to complete telephone logs and other data entry
- Sales experience
- Associate degree (Preferred Qualification)
Responsibilities
- Accurately complete study pre-screening and screening checklist. Drive enrollment and retention
- Interact with potential clinical trial participants to recruit, assess eligibility criteria, determine patient/subject availability, and coordinate appointments
- Demonstrate knowledge of clinical research protocols including inclusions/exclusions.
- Demonstrate knowledge of effects and side effects of
- Demonstrate knowledge of Good Clinical Practices and FDA regulations.
- Maintain proficiency within CTM system: database maintenance, patient scheduling, and patient screening logs.
- Maintain up-to-date data entry across all platforms and databases
Other
- Available to place outbound recruitment calls to patients interested in participating in clinical research.
- Available to respond to/answer inbound recruitment calls from patients interested in participating in clinical research, within 24-48 hours.
- Occasional attendance at community events (screenings, etc.), health fairs or events to promote Profound Research
- Occasional travel may be required in this position (less than 1 week per year)
- Prolonged periods of sitting at a desk and working on a computer, standing and walking.
