Allied Universal® Technology Services is hiring an Embedded Technician for an automotive enterprise client to drive their mission of being the world's most trusted service provider. The technician will perform service, maintenance, repair, and diagnostics on access control systems and IP-based video equipment.
Requirements
- Minimum of two (2) years of field experience in the electronic security industry
- Knowledge and experience streamlining service tickets for client nationwide
- Strong computer skills with the ability to quickly navigate and oversee the use of multiple systems and applications
- Strong troubleshooting skills, mechanical and electronics aptitude
- Ability to work with a variety of hand and power tools
- Preferred Milestone or SoftwareHouse/CCURE certifications
Responsibilities
- Travel to various local commercial sites for the client to service, identify, repair, troubleshoot, and detect access control equipment and IP-based video security systems. Including but not limited to: Electrified/non-electrified locks, card readers, ancillary door devices; IP/analog cameras, head-end video recording devices; Wired/wireless systems and intercom systems
- Troubleshoot and resolve installation issues efficiently and effectively to ensure company compliance, standards and building codes, as well as company safety policies and procedures
- Execute, document and track service-related issued through ServiceNow in accordance with Federal, State, and local regulations
- Interpret electrical schematics, CAD drawings and related documents for use in low-voltage applications
- Provide phone and on-line remote diagnostic support with a high level of customer service to both internal and external clients
- Collaborate and perform tasks with other internal teams and clients as required
Other
- High school diploma or equivalent
- Available for schedule "on-call" duties to respond to emergency service tickets/requests
- Must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a company issued vehicle
- Possession of state-specific licensing or ability to obtain and hold license once hired
- Excellent interpersonal and communication (both oral and written) skills to document and report important information with all levels of the organization
- Ensure the completion of tasks and projects, both independently and as part of a team, to meet deadlines and contribute to the overall success of the organization
- Capable of lifting up to 50lbs and work on various ladder heights
