Express Scripts/Evernorth is seeking to develop and refine new product solutions, including clinical, affordability, and alternative value solutions, while driving strategy and innovation for existing products to improve customer outcomes and achieve growth and financial objectives.
Requirements
- Experience supporting product roadmap development with data-driven insights, analyzing product performance, customer behavior, and market trends
- Healthcare industry or PBM network experience working with clients or 3rd party vendors required
- Excellent problem-solving skills with the ability to analyze complex information and draw relevant conclusions
- Maintain strategic relationships and collaborate with internal departments (e.g., Clinical, Product Operations, Sales Enablement, Underwriting, Finance, and Client Leaders) to implement product solutions
- Proactive initiative with commitment and ability to work under pressure and meet tight deadlines
- Strong detail orientation, organization, and management of multiple parallel projects with fluid timelines
- Experience presenting to internal and external client facing groups
Responsibilities
- Evaluate market trends, needs, and value drivers that present opportunities for Express Scripts/Evernorth to deliver improved affordability, value, clinical outcomes, and engagement for our customers
- Strategy and business case development: Evaluate opportunities, design and pitch product strategy and solutions that will drive market value and ROI
- Monitor product performance: Define and measure key performance metrics and conduct growth opportunity analyses in partnership with product operations, finance, customer experience, insights, and analytics teams
- Go-to-market planning: Collaborate with sales enablement, marketing and customer experience teams to create robust launch plans and supporting materials
- Solution Innovation: Work with key matrix partners to determine the next generation of product solutions
- P&L Approach: Share accountability for solution penetration and overall earnings contribution
- Responsible for tracking financial and program outcomes; understand levers that exist to update product strategy accordingly
Other
- 8+ years' industry experiences solving business problems with bachelor’s degree; advanced degree preferred with emphasis on Clinical or Business Leadership competencies
- If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
- Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; uses customer and market information to improve products and services
- Dealing with Ambiguity – Can effectively cope with change, shift gears comfortably and act without having the total picture
- Collaboration – Identifies opportunities and takes action to build strategic relationships that helps achieve business goals
