To provide cohesive, frictionless, and personalized experiences for employees by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
Requirements
- 3+ years of experience or equivalent expertise in generative and evaluative user experience research.
- Proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis.
- Expertise in advanced qualitative methods, with a history of applying findings to enhance product or feature design.
- Proficient in manipulating and analyzing large datasets in Excel.
- Proficient in data analysis and visualization using R, Python, or similar tools.
- Experienced in designing effective surveys with clear, unbiased questions.
- Understanding of advanced statistical methods (e.g., longitudinal analysis, multilevel modeling, AI/ML techniques).
Responsibilities
- Design and execute end-to-end research using both quantitative and qualitative methods throughout the product development lifecycle.
- Analyze and interpret feedback, behavior, and usage using advanced techniques to derive clear insights and actionable recommendations.
- Facilitate user interviews and focus groups to gather feedback on pain points, user needs, and potential product improvements.
- Communicate and present research findings through artifacts such as personas, journey maps, service blueprints, and research reports.
- Collaborate with cross-functional teams to integrate user insights into consumer product solution development.
- Conduct surveys and usability tests to gather information on user needs and refine products or features based on findings.
- Stay updated on industry trends, best practices, and advancements in employee experience research.
Other
- Strong communication skills, adept at using storytelling to convey research findings effectively.
- Proven track record in conducting user research that leads to innovative design solutions.
- Experience collaborating with cross-functional teams to drive customer-centric decisions.
- Background and understanding in consumer products, technology systems, and application of design thinking.
