Arbor Homes is looking for an intern to provide exceptional customer service experience and technical support to internal customers, ensuring urgent issues are assigned and communicated for immediate attention, and to help build great homes and neighborhoods.
Requirements
- Familiarity with Active Directory
- Familiarity with Microsoft 365
- Familiarity with Cisco Meraki
- Familiarity with General Networking
- Familiarity with Laptop Imaging
- Familiarity with Multi-Factor Authentication
- Familiarity with Microsoft Intune
Responsibilities
- Provide an exceptional customer service experience in a positive manner
- Work collaboratively with all members of IT, ensuring urgent issues are assigned and communicated for immediate attention.
- Greet our internal customers, respond quickly and attentively with focus on them as you work to remedy their request.
- Ask open ended, qualifying questions to identify and resolve internal customer’s needs as an entry level, Tier 1 technician
- Troubleshoot, repair, or replace equipment such as computers, monitors, printers, peripherals, smart phones, tablets, headphones, conference room tablets, smart televisions, network devices, etc.
- Be on the leading edge of ensuring our company meets all necessary security requirements, adherence to policies and procedures.
- Distribute new and replacement equipment for onboarding and tech refresh for employees
Other
- High School Diploma
- 2 years of Collegiate course work (Sophomore/Junior/Senior Grade Level)
- Must be located in Indianapolis, IN
- Relocation Assistance is not available
- Remote Work is not available
