The company is looking to solve the problem of monitoring and supporting its highly critical and highly available health system infrastructure, with a focus on endpoint engineering, end-user computing, and enhancing the end-user experience.
Requirements
- Strong proficiency in managing and troubleshooting Microsoft Windows operating systems (Windows 10/11)
- Solid experience with macOS administration and management
- Expertise with at least one major Endpoint Management/MDM platform (e.g., Microsoft Intune/MEM, SCCM/ConfigMgr, Jamf Pro)
- Proficiency in scripting languages (PowerShell, VB) for automation
- Familiarity with endpoint security principles and tools (EDR, anti-malware, encryption)
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) as they relate to endpoints
- Experience with identity and access management solutions (e.g., Azure Active Directory, Active Directory)
Responsibilities
- Develops and maintains infrastructure within the area of expertise
- Develops, recommends, implements, and evaluates approved policies and procedures (and updates) relating to the supported infrastructure
- Coordinates and provides technical assistance, and software upgrades for supported infrastructure
- Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action
- Performs related duties as required
- Develops and maintains endpoint infrastructure, particularly focusing on Windows endpoint management and optimization using Microsoft Intune
- Coordinates and provides technical assistance, software updates, security patches, and troubleshooting for Windows endpoints, utilizing Microsoft Intune for streamlined operations
Other
- Bachelor's Degree required, or equivalent combination of education and related experience
- 1-3 years of relevant experience, required
- Excellent analytical and problem-solving skills with keen attention to detail
- Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences
- Ability to work independently and as part of a collaborative team in a fast-paced environment
