American Airlines is looking to improve the reliability and profitability of its digital products by focusing on technical excellence and delivering unrivaled digital products. This involves automating manual operations, managing application lifecycles, ensuring security and compliance, and maintaining applications and infrastructure.
Requirements
- Proficiency with the following technologies: Programming Languages: Java, Python, C-Sharp, Javascript/Typescript
- Frameworks: Spring/SpringBoot, FastAPI
- Front End Technologies: Angular/React
- Deployment Technologies: Kubernetes, Docker
- Source Control: GitHub, Azure DevOps
- CICD: GitHub Actions, Azure DevOps
- Data management: PostgreSQL, MongoDB, Redis
Responsibilities
- Design, code, test and deliver solutions to automate manual operation (i.e., “TOIL”).
- Participate in operations support and on-call rotation shifts (could include weekends and holidays), for SRE supported systems and products with a focus on implementing long-term solutions for any problems identified.
- Collaborate with stakeholders such as product and platform owners, to define service level objectives (SLOs), and service-level indicators (SLIs) for system operations focused on the critical features of the customers journey and experience.
- Track and manage reliability performance against agreed SLOs, in partnership with IT monitoring teams or other stakeholders, and ensure systems continue to meet SLOs over time.
- Provide expert knowledge on reliability approaches, to ensure our organization achieves its goals and roadmap for reliability.
- Champion reliability being treated as a feature in products and platforms and promote the concept across all phases of the software development life cycle.
- Create dashboards and reports to communicate key metrics, to product owners and key stakeholders.
Other
- Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
- 3+ years of experience designing, developing, and implementing large-scale solutions in production environments
- Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
- Airline Industry experience
- Ability to work through others by cooperatively sharing responsibilities
