Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. In this role, you will be responsible for restricting or preventing fraudsters and abusers to ensure a safe and secure payments environment for users. You will identify and solve problems and innovate and optimize processes and tools. You will also work with product and engineering teams to make sure that new products and features provide a safe experience for users.
Requirements
- 1 year of experience in data analysis, including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
- 1 year of experience in statistical problem solving and analyzing data sets using SQL or comparable coding language (e.g. Python, R, Java, C++).
- 1 year of experience querying and analyzing data sets using SQL, or similar programming languages (e.g., Python, C/C++).
- Knowledge in one or more of the following areas: Statistical analysis and Machine Learning libraries (e.g., R, Scikit-learn,Tensorflow), Programming languages (e.g., Python, C/C++), Large Language Models (LLMs) or Generative AI.
- Ability to optimize, automate, and scale processes by identifying workflow pain points.
Responsibilities
- Investigate fraud and abuse incidents, identify patterns and trends in order to generate holistic risk management solutions, and perform assessment of the risk of products and features.
- Perform statistical analysis using payments and risk data warehouse; collaborate with Engineering and Product teams to create and enhance tools, develop signals, improve system functionality, accuracy, and efficiency.
- Promote user trust and safety by managing and mitigating payment fraud and abuse for Google products and services.
- Work with product and engineering teams to make sure that new products and features provide a safe experience for users.
- Identify and solve problems and innovate and optimize processes and tools.
Other
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
- You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency.
- Engage and collaborate with cross-functional teams globally; work closely with engineers, product managers, and various internal and external stakeholders to launch risk mitigation solutions.
- Participate in on-call rotation schedule to manage priority escalations that may occur outside of standard non work hours including weekends/holidays.
- You are a big-picture thinker and strategic team-player with a passion for doing what’s right.
