Siena is the first intelligence layer for customer experience. We're creating an operating system of AI agents that learn, remember, and act across every customer touchpoint—from support conversations to shopping experiences to voice and social media interactions. Siena doesn't just automate support; it powers shopping agents, builds persistent customer memory, generates actionable business insights, and creates empathetic interactions that feel human. We're transforming how businesses understand and connect with their customers, turning every interaction into intelligence that makes the next one better.
Requirements
- You've written code at a high level, and you still love to get your hands dirty.
- You have experience with systems complexity: LLMs, APIs, integrations, data pipelines, or event-driven products.
Responsibilities
- Build and lead high-velocity teams that ship fast and with polish.
- Be deeply technical and hands-on. Read the PRs, write prototypes, jump into the weeds.
- Turn raw ideas into working systems. Even if you have to duct tape the first version together.
- Ensure engineering cycles produce real, reliable impact: accuracy improvements, integrations, and agent capabilities that delight customers.
- Translate Siena's vision into execution your team can rally behind.
- Grow engineering talent into leaders, making Siena's engineering team a career destination.
- Drive alignment on the roadmap and become an expert on customer needs related to the product areas your team owns.
Other
- You'll lead the teams building the first intelligence layer for customer experience. This spans AI pipelines, evals, integrations, and multi-agent orchestration.
- Your job: turn ambitious product bets into reliable systems while keeping the team energized, aligned, and focused.
- We're looking for a leader with a builder's DNA who approaches the role like a founding team member would.
- You'll shape product decisions, drive technical strategy, empower your team to execute on high-impact projects, and play a pivotal role in scaling the team.
- You're not just excited about software—you're obsessed with building the best agentic operating system for customer experience.
- You've successfully led product-focused engineering teams in high-performing organizations that shipped real impact.
- Bias for action and scrappiness. You don't over-optimize for process. You optimize for velocity, customer value, and learning.
