Vonage is looking for an experienced Core Voice Manager to maintain and evolve their enterprise voice infrastructure, ensuring exceptional call quality and reliability across all voice platforms for businesses worldwide.
Requirements
- Deep knowledge of SIP stack, call flows, and voice troubleshooting.
- Hands-on experience with SBCs and policy servers—strong preference for Ribbon platform experience.
- Solid understanding of cloud platforms (AWS or Azure).
- Familiarity with voice security practices and compliance frameworks.
- Experience automating voice operations or implementing CI/CD pipelines.
- Familiarity with observability tools (Grafana).
Responsibilities
- Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components.
- Analyze SIP signaling and call flows to identify issues and implement fixes.
- Strengthen our voice systems with automation, monitoring, and proactive performance improvements.
- Ensure all systems align with cloud and enterprise security best practices.
- Lead and mentor a global voice operations team focused on reliability, performance, and scalability.
- Manage daily operations, including incident response and on-call coordination.
- Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements.
Other
- 12+ years of experience managing large-scale voice operations or DevOps teams.
- Proven background in on-call operations and incident management.
- Strong technical leadership, communication, and cross-functional collaboration skills.
- Unlimited paid vacation
- Annual bonus (TBO)
