Progressive Leasing is looking for an Engineering Manager, Customer Communication Management to lead the engineering team responsible for all customer communications (email, SMS, push notifications), ensuring these services are reliable, compliant, and scalable.
Requirements
- Strong hands-on .NET development experience
- Cloud experience (AWS) designing and operating production systems.
- Containerization & orchestration (Docker, Kubernetes) and CI/CD (Git-based workflows, pipelines, artifact/versioning).
- Experience building/operating high-throughput, event-driven services (queues, pub/sub).
- Solid grasp of observability (metrics, logs, traces) and production support (on-call, SLOs).
- Salesforce Marketing Cloud (SFMC) knowledge is a plus
Responsibilities
- Own technical direction while contributing code (design, implementation, code reviews) across .NET services, APIs, and orchestration workflows.
- Drive cloud-native designs (e.g., AWS), containerization (Docker/Kubernetes), and CI/CD pipelines and automated testing.
- Monitor and improve throughput, latency, bounce/complaint rates, inbox placement, and on-call practices.
- Manage integrations with ESPs/SMS gateways and internal systems
- Lead root-cause analysis, postmortems, and preventive engineering for capacity, deliverability, and provider issues.
Other
- 3+ years of engineering management experience leading software engineers (performance, hiring, coaching, delivery).
- This role is a work from home position and can be performed remotely anywhere in the continental US or in our corporate location in Utah.
- Progressive Leasing welcomes and encourages diversity in the workplace.
