Whatnot is looking to scale its Seller-Provided Support (SPS) to all sellers, which is critical for rapid growth as support volume rose by 6x last year. The goal is to build seller buyer trust and reduce operating expenses related to refunds.
Requirements
- 8+ years in product or platform engineering, with 3+ years managing teams (6–12 engineers).
- Proven track record of building high-impact, end-to-end product experiences and scaling backend systems.
- Ability to translate strategic user and business problems into robust technical systems and delightful product experiences.
- Able to act as the team’s technical lead when needed — lead system design, make pragmatic trade-offs, and drive holistic execution.
- Track record of growing engineering teams that deliver complex, large-scale products with speed and quality.
- Owns outcomes end-to-end, thrives in ambiguity, and unblocks the team across business, technical, and operational challenges.
- Experience with messaging systems, or support platforms; familiarity with Python/Elixir/Postgres.
Responsibilities
- Own scaling SPS to all Whatnot sellers, leading a full-stack team at the intersection of high business impact, technical complexity, and excellent product UX.
- Partnering closely with Product, Design, and platform teams, you’ll lead the design of scalable systems integrating with messaging, payments, and logistics.
- Build the intelligent tooling sellers need to resolve post-purchase issues.
- Own business outcomes, technical strategy, and execution to a cohesive UX experience.
- Lead system design, make pragmatic trade-offs, and drive holistic execution.
- Grow engineering teams that deliver complex, large-scale products with speed and quality.
- Unblock the team across business, technical, and operational challenges.
Other
- Team members in this role must live within commuting distance of our New York City, San Francisco, Los Angeles or Seattle hub.
- Low ego and a growth mindset, while leaning into action, details, and impact goes a long way here.
- Embodying our cultural principles.
- Ownership & execution.
