Watts is looking to solve issues related to R&D product testing, heat pump support, and customer product satisfaction through exceptional troubleshooting and technical skills.
Requirements
- Minimum of five years in HVAC or related industry troubleshooting or testing refrigeration equipment.
- Significant experience with CO2 refrigeration systems, including design, troubleshooting and testing.
Responsibilities
- Run various product testing under guidance from engineering team.
- Support production testing, training and troubleshooting of Heat Pumps
- Communicate with customers, representatives or service technicians via telephone concerning product and service issues.
- Visit customers to provide on-site troubleshooting of product or service problems as needed.
- Assist in the creation of all technical service procedures and bulletin documentation.
- Assist in maintaining Operations and Maintenance manuals.
- Assist in product/service-related training seminars for Representatives and Service Technicians at company locations and in the field.
Other
- High school degree required.
- Must be willing to travel up to 30%.
- College degree or coursework in refrigeration.
- Good communication, interpersonal and problem-solving skills.
- Self-starters take ownership of the process.
