Samsung's Service Delivery business aims to elevate Samsung as a true B2B solutions-provider, controlling the customer experience end-to-end and delivering turn-key solutions that provide significant value for customers. This role is critical to ensuring smooth contract execution and driving operational excellence to provide an unparalleled customer experience.
Requirements
- Ability to read, understand and interpret contract documents, drawings, specifications, scopes of work and project schedule
- Ability to analyze financial reports, price proposals and other technical data.
Responsibilities
- Serve as delivery lead across multiple project engagements within a contracted client program.
- Communicate closely and often with assigned customer account to maintain a comprehensive understanding of day-to-day progress, developments, and challenges.
- Facilitate client discussions to drive clarity and resolution (requirement sessions, process reviews).
- Execute business analysis to comprehensively capture client's business priorities and challenges to identify opportunities
- Document and understand client processes and requirements, identify gaps, and facilitate deliverables
- Collaborate with the customer on plans to evolve the program, in terms of operational sophistication, or expand the program, in terms of scope.
- Host recurring calls with cross-functional stakeholders to review adherence to SLA commitments.
Other
- Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience
- Supreme soft skills for client relationship management
- Collaborative work approach with ability to host productive meetings with cross functional teams
- Excellent and professional written and verbal communication skills
- Attend trade shows and on-site visits at client/vendor/subcontractor facilities (25% travel)
