At Brightspeed, the business problem is to provide fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South, by accelerating the upgrade of copper to fiber optic technologies and delivering best-in-class customer experience.
Requirements
- 7+ years in product management across ISP/telecom, gaming, music, or entertainment app ecosystems
- Proven backlog ownership and agile delivery with cross-functional teams
- Strong commercial and analytical skills; SQL/BI experience a plus
- Experience with catalog/entitlements, identity/SSO, billing/proration, QoE telemetry, and device/app ecosystems
- Familiarity with AI/automation for recommendations, anomaly detection, and agent-assist
- Jira/Azure DevOps, Confluence
- GA4/Adobe Analytics, Looker/Tableau/Power BI
Responsibilities
- Define the vision, north-star metrics, and 12–18-month roadmap for entertainment VAS
- Build business cases for new gaming, streaming, and music offers; size impact, cost, and sequencing
- Own backlog across catalog/entitlements, activation/linking, in-app/account UX, billing/proration, and QoE features
- Write clear problem statements and acceptance criteria; lead agile sprints with Engineering, Digital, and CX teams
- Launch features via flags and A/B tests with KPI baselines
- Use funnel analytics, session replay, VoC/VoA, and QoE telemetry to prioritize work
- Publish product health dashboards and leverage AI for recommendations, anomaly detection, and agent-assist
Other
- Customer-obsessed
- Entertainment/gaming savvy
- Data- and AI-informed
- Systems thinker who simplifies
- Bias for action
- Collaborative, low-ego
- High ownership and follow-through
